Find In-Home Nurses & Home Health Aides Near You

1. Overview

Catch a Nurse ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website, application, and related services (the "Platform").

This Policy applies to Patients, Providers, and visitors. By using the Platform, you agree to the practices described here.

2. Information we collect

We may collect the following categories of information:

Account information: name, email address, password (stored hashed), account type (patient or provider), and subscription status
Profile information: professional headline, bio, licenses, certifications, service areas, location data you provide, and service offerings with pricing
Booking information: care type requested, visit address, preferred dates and times, and booking status
Communications: messages, reviews, ratings, and support correspondence
Technical data: IP address, browser type, device identifiers, pages viewed, and cookies or similar technologies
Payment information: when payments are enabled, processed by our payment partners—we do not store full card numbers on our servers

3. How we use information

We use personal information to:

Create and manage accounts and authenticate users
Display Provider profiles and enable Patients to search and request care
Facilitate bookings, reviews, and platform communications
Verify Provider credentials and enforce our policies
Improve security, troubleshoot, and analyze Platform usage
Send service-related notices and, with consent where required, marketing communications
Comply with legal obligations and respond to lawful requests

4. How we share information

We share information only as needed to operate the Platform:

We do not sell your personal information for money. We do not share information with third parties for their independent marketing without your consent where required.

Between Patients and Providers when you request care, book visits, or leave reviews (limited profile and contact details as described in the product)
With service providers who assist us (hosting, email, analytics, payment processing) under contractual confidentiality obligations
With regulators, law enforcement, or others when required by law or to protect rights, safety, and security
In connection with a merger, acquisition, or sale of assets, with notice as required by law

5. Health-related information

The Platform may involve information related to care needs, visit locations, and professional credentials. This information can be sensitive.

We implement administrative, technical, and organizational safeguards appropriate to our role as a marketplace platform. We are not a covered entity under HIPAA unless we separately enter into a Business Associate Agreement for a specific service; Patients and Providers remain responsible for compliance obligations applicable to their own practices.

Do not use the Platform to transmit information you are not authorized to share.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Platform, resolve disputes, enforce agreements, and meet legal requirements.

You may request deletion of your account subject to exceptions (e.g., records we must keep for legal, security, or fraud-prevention purposes).

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing.

You can update much of your profile information in the app. To exercise other rights, contact us at the email below. We may verify your identity before responding.

You may opt out of marketing emails using the unsubscribe link in those messages. Service-related emails may still be sent.

8. Cookies and analytics

We use cookies and similar technologies for authentication, preferences, security, and to understand how the Platform is used.

You can control cookies through your browser settings. Disabling cookies may limit some features.

9. Children

The Platform is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us so we can delete it.

Care for minors may be arranged by a parent or legal guardian through the Platform.

10. Security

We use industry-standard measures such as encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. International users

The Platform is operated from the United States. If you access it from other regions, your information may be processed in the U.S. or where our service providers operate, which may have different data-protection laws.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised Policy with a new "Last updated" date and, for material changes, provide additional notice as appropriate.

13. Contact us

Privacy questions or requests: [email protected]